Ticket Exchange Request Form

Free for Subscribers – $10 per transaction for other customers. This form must be used at least 24 hours prior to the scheduled performance. You may exchange tickets for another performance of the same production only. Because of repertory scheduling your production may alternate with another on the same stage. Consult the calendar before placing an exchange request.

If current tickets are exchanged for others of greater value, the difference in ticket prices will be payable at the box office when the new tickets are picked up. This applies to exchanges from a lower-priced seating zone to a higher-priced seating zone as well as exchanges from Preview or Weekday pricing into a more expensive day. There is no upgrade charge when tickets are exchanged for others of equal or lesser value. The amount due and the exchange fee (if applicable) must be paid when tickets are picked up. We will attempt to exchange your tickets for others of comparable quality, but in many cases exchanged seats will not be as good as the originals because of sales made since your original purchase.

Use of this form does not guarantee your exchange! We will make every effort to fulfill your request if replacement tickets are available; however, if a show is sold-out, we may not be able to accommodate your request. You will receive a phone call or an e-mail message with confirmation of an exchange or otherwise within 24 hours. If you do not hear from us after 24 hours, please call 617.547.8300 to verify receipt of your email. Please note that all exchange charges are final.